If you’re not absolutely happy with your experience, PetBacker offers pet owners a Satisfaction Money Back Guarantee to our two legged members.  In order to be eligible, you obviously need to have organized a meet and greet with the sitter prior to the booking, have booked and paid via the PetBacker and have left a poor review for the sitter. Your claim needs to be submitted within 3 days of the end of the booking period via the “contact us” section. PetBacker will perform an internal investigation and the refund amount will be decided at PetBacker's discretion. This amount will be refunded within 7 banking days.