A pet sitter has declined my reservation, where does my money go? Resolved


When the Pet Owner makes a booking with a Pet Service Provider, money is not drawn from the Pet Owner's payment wallet until the pet sitter confirms the reservation. Instead the amount due for the booking is "reserved". Essentially the money never leaves the Pet Owner payment wallet, it only appears as a pending charge on the Pet Owner payment wallet.

When a Pet Sitter declines a reservation request, the reserved amount due for the booking will remain in the Pet Owner's payment wallet. The Pet Owner may use that money for another booking, or request for a refund.

Posted 3 years agoby petbacker_admin
#623017 viewsEdited 3 years ago

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